Returns & Exchanges

Every item of personalized jewelry we create at Orlasilver is meant to be as priceless and exquisite as the event it honors.

Please notify us if your item is broken upon arrival or is improperly created, and we will make every effort to reproduce it to your complete satisfaction. Please get in touch with us right away if you need to make a return or cancel an order because most of our products are unique and we start making your personalized goods as soon as your order is placed. Due to the nature of these products, we cannot accept cancellations, exchanges, or returns if we have already manufactured your item.

We gladly accept returns, exchanges, and order cancellations for non-personalized jewelry.

Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery